Frequently Asked Questions

Subscription Questions

Q: I want to order, but I'm not sure of the exact number of golfers I'll be tracking.

A: Just start wih the minimum 16 golfers. You can add more golfers to the system at any time.

Q: What if I add golfers during the season?

A: Handicap System lets you purchase\add additional golfer(s) at anytime.

Q: Our group has several "inactive" golfers. Do I have to pay for them?

No, you only pay for active golfers. When you "inactivate" a golfer from the service they no longer count towards the number of golfers you are tracking. Note: Inactive golfers can be re-activated at anytime.

Q: Our organization does not have a credit card, may we pay with a check?

A: Yes you can pay with a check.

Q: What if I don't like the service. Can I get a refund?

A: We want satisfied customers! If you order and are not happy, you may unsubscribe at any time. We also will refund your initial purchase.

Other Questions

Q: Is it complicated to use?

A: No; computer novice is assumed - you'll be up and running in 15 minutes.

Q: How do my golfers access their information?

A:

  1. Your golfers go to your group's website address. We automatically give you a website address.
  2. Already have a website? Simply create a link to the access portal.
Your golfers can access their information from ANY device that connects to the Internet. This includes computers, tablets, pads, phones, etc..

Q: Do I have to let my golfers have access via the Internet?

A: No. Allowing your golfers to view and update information is completely optional. You can allow no access, viewing access, or viewing and posting access.

Q: I have the Handicap System Legacy Edition. Can my information transfer to the Handicap System Current Edition?

A: Yes. We do it for you! All you do is login and your golfers are there!

Q: May I import data from other programs?

A: Any information the program tracks can be transferred in. For example, minimal info you would want to transfer into the service would be each golfer's name, gender, and last 20 scores. Of course any other items can also be transferred such as address, phone numbers, email, etc.

Q: May I export information to other software?

A: Export into HTML (web page format), PDF (Portable document format), TEXT (Tab delimited format), or Microsoft Excel.

Q: How many administrators can use the system?

A: You can have up to 12 administrators.

Q: May I mass email my golfers as often as I want?

A: Yes!

Q: How do I get the latest version/upgrade?

A: Because you are using an online service, you will always have the latest version - no need to upgrade!

Q: Do you have customers outside the United States?

A: Yes! We have customers from most countries around the world.

Q: Is there a tutorial available to learn the system?

A: System comes with full online help, sample data to "play" with, and phone and email help.

Q: What operating system will the service work on?

A: Any device that can connect to the internet.